Ratings & Reviews
Resident Reviews
|Recommended: YesComfortable Living At Sterling Hills — Very happy with our apartment. The office staff has been so helpful, and the quick response from the maintenance dept guys is very much appreciated. Highly recommend
response from property -Daniel,
Thank you so much for the review! We are so glad that you appreciate our staff and maintenance team for helping you out. We work very hard to always be there for our residents and help them with getting their issues resolved quickly.
Warm regards,
Sterling Hills Management Team
|Recommended: YesWonderful — It’s a great place
Eric.
Thank you for taking the time to recommend us. We are so happy you have enjoyed your time here. We strive to provide a place where our residents can be happy to call home.
Kind Wishes,
Your Sterling Hills Management Team
|Recommended: YesBest Rental Property — Very quiet and clean place, neighbors are nice, maintenance and staff in the office very friendly and helpful. Swimming pool is very clean, maintained every day. We enjoy very much staying here.
Tadeusz thank you for your review. We are so glad to hear that you are having a great experience with our team and enjoying your home. Sincerely, the Sterling Hills Management Team.
|Recommended: YesBeautiful And Quiet — Beautiful quiet
Marc,
Thank you for your review. We are so glad to hear that it has been beautiful and quiet for you. We invite you to share more of your experiences and thoughts on the community. If you wish to do so you can contact us directly at (423) 929-0711 or [email protected] have a wonderful day.
Best Wishes,
The Sterling Hills Management Team
|Recommended: YesMore Trash Cans, Pet Waste Containers Put In. — I could hear my neighbors through the walls all the time. Parking was kind of a nightmare cause my neighbors had at least 4-6 cars at their apartment on a regular basis. The same people who would not pick up after their dogs. Cigarette butts everywhere as well. The ladies in the office were the absolute best, always pleasant and got things taken care of very quickly. Rhonda bent over backwards when it came to taking care of her tenants.
We are sorry to hear about your experience here with us and invite you to call us to discuss your concerns further. We care about our residents and aim to address all issues as they are brought to our attention. We appreciate your feedback and thank you for taking time to post this review.
Warmest Regards,
Sterling Hills
|Recommended: YesGood Community But Parking Can Get Dicey — It’s a community of good, warm people who are mostly friendly. Maintenance works at their own pace though and parking can get difficult to find if you show up at the wrong time.
Caleb,
Thank you for your review. We are so glad to hear that you are having a great experience and enjoying your home. We thank you for taking the time of expressing your concerns. Please reach out to us directly so we can discuss any other issues you may have. We are here for our residents.
Have a wonderful day!
The Sterling Hills Management Team.
|Recommended: YesNice Clean And Quiet Place. — Dependable and more quiet than I expected for my first apartment.
Hello, Carly
Thank you for taking the time to leave a review. We are happy to here you find our community a quiet and dependable one. It is always nice when you don't have too worry about anything when it comes to your new home. We are happy to have you here and hope you continue to have a great experience with us.
Warmest Regards,
Sterling Heights Management Team
|Recommended: YesI Love It Here — The staff are helpful and efficient. It’s a quiet community with friendly neighbors that respect your privacy. It is also pet friendly. It’s a great place to live and I’m very happy I chose here
Hello, Victoria
Thank you for your wonderful review. As a staff, we do strive to be helpful and efficient and it's nice to hear we have been just that for you. We provide a quiet and peaceful atmosphere and we're excited to have you as part of our community.
Warmest Regards,
The Sterling Hill Management Team
|Recommended: YesVery Cozy. — Quiet and welcoming.
Thank you for providing this feedback, Brandon. We are proud to hear that we provide a peaceful atmosphere. Here, at Sterling Hills, we work diligently to implement clear quiet hours. We encourage you to stop by the office or give us a call at (423) 929-0711. Thank you again, we appreciate that you took the time to post this review!
With appreciation,
The Sterling Hills Management Team
|Recommended: YesVery Nice Apartment Complex — Parking is great, good amount of space for price, maintenance and staff are very helpful.
We appreciate you took the time to post this review, Sara. We are thrilled that you had a good experience with our staff and maintenance. We strive to provide our residents with the highest quality of living while still being affordable.
Thank you so much,
Sterling Hills Management Team
|Recommended: YesGreat Place To Start — The staff is amazing here. The apartments are located in a great area with very little road noise ever. Everyone in the complex seems to be nice as well. Great place to start over for me and have been very accommodating during the whole pandemic.
Thank you for your review, Tristan. We are so pleased to hear you have been enjoying our community. We take great pride in our location and staff members who add so much. We appreciate the feedback. Best regards, The Sterling Hills Management Team
|Recommended: YesI Am Very Satisfied. — This is a good place to live.
Thank you for your review Patrick! We are so glad to hear that you are having a great experience and enjoying your home.
Kind Regards,
The Sterling Hills
Management Team.
|Recommended: NoGreat At First, New Mgt Comp New Probs — The apartment in and of its self is mediocre and outdated but it was in a good location and did have a fireplace. Parking has increasingly become an issue, the parking lot itself is in poor repair with new potholes forming nearly weekly. They will not accept payment in the office you have to do it online, where they charge you outrageous convenience fees for paying online.
Rent is never what it says on the lease agreements, and is different every single month I've been here over 2 years now with different fees being assessed ffrom pest control Which hasnt been in my home since COVID to Trash pick up.
They do nothing to prevent and stop theft from vehicles, they do nothing to those whose dogs leave waste on the sidewalks they do nothing to the people that continue to leave large furniture or other items in front of the trash dumpsters. The pool has been closed all year and they stopped accepting packages in the office which means having to fight with the post office. They did not go down in rent, but instead found a different way to charge even more in rent.
Maintenance Staff, while nice and polite, have no idea what they are doing or are preventing from fixing things the right way. in the last year, they have had to replace my HVAC unit, no less than 6 times.
Since Covid, I have had little to no interaction with the office staff, aside from occasional emails. They are nice and I'll give them credit for that.
From time to time I can hear the neighbor's but it is an apartment that's to be expected.
The water company charges OUTRAGEOUS Prices because this property is outside the city limits., this has nothing to do with the apartments themselves but it's worth mentioning. I use More or less the same amount of water as I did living in another city I never received a water bill for more than 55 there, Here I have not seen a water bill for less than 120.
Overall I feel like I would warn someone away from these apartments as they simply are not worth the overpriced rent and overpriced water bill. I won't be renewing my lease when it's up.
Hi Joshua,
Thank you for providing this feedback. Our goal is to provide a community where our residents can be happy. We would like to discuss your concerns further, please contact our office.
All the best,
Your Sterling Hills Management Team
|Recommended: YesAlmost Perfect — Very nice place to live very quiet and safe area. The office and maintenance staff are very friendly and professional and go out of their way to assist with any problems, questions or concerns. The grounds are well maintained all year round. I am very glad we decided to settle here.
Donna,
Thank you for your kind words. We are thrilled that you have enjoyed living in our community. We strive to provide a place where our residents can be happy to call home.
Best Wishes,
Your Sterling Hills Management Team
|Recommended: YesProfessional, Good Maint. Staff, Bad Media Package — The noise levels are pretty good, can only hear neighbors when they are being extra loud. Parking is not great in winter time because even though each unit gets a couple spaces and tags, the office does not enforce it and causes issues for people who ACTUALLY live here. The maintenance staff is exceptional and are very quick to respond, as well as they are very friendly. And while they need to step up in regards to the the parking, the office staff has been very helpful and friendly. The apartment itself is great with only a few little wear and tear issues you'd find anywhere. The MANDATORY media package though is atrocious. We were guaranteed that we would have speed strength regarding the wifi signal for gaming before we signed contracts and that aspect has been severely disappointing. Tried twice with a help desk but could not get online games up to speed i.e. 3-5 second buffers in live game sessions . I think its unfair that it is required as we have to pay for a second internet service just to make games things playable and videos streamable. Even the charter technician same company as required package said that the one in place for all residents was very weak. The grounds of the property are great, but could benefit from some pet wastes stations as there is a lot of dookie visible along the side of the roads. Without the required 70 a month cash burn I would give this place a 9 but as it stands a 6.5 is the highest i would rate this place.
Thank you for your feedback, William. We are sorry to hear you have had trouble with the WiFi in your apartment. We would love to discuss this with you further and help resolve this issue to the best of our ability. Please call our office at your earliest convenience.
The Sterling Hills Management Team
